Right of Withdrawal

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What applies from when — two things not to mix up

There are two different obligations here. One has existed for years, the other arrives on 1 October 2026. They are easily confused because both involve the word “withdrawal”.

Now Right of withdrawal

The 14-day right of withdrawal under the FAGG. It applies to every online contract with consumers, from the very first one. It comes with the duty to inform you about it before the order and to provide the model withdrawal form. That is sections 1 to 3 on this page.

From 1 Oct 2026 Withdrawal button

The VerbRÄG 2026 adds § 13a to the FAGG: anyone concluding contracts via an online interface must additionally offer a withdrawal function — a “withdraw contract” button, a confirmation page and a confirmation of receipt. It applies to contracts concluded after 30 September 2026; older contracts are not covered. That is section 4.

1. Withdrawal instructions for goods (Fightwear shop)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason (§ 11 FAGG).

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, takes possession of the goods. Where several goods from a single order are delivered separately, the period runs from the last item; where goods are delivered in several partial consignments, from the last consignment.

Exercising the right

To exercise your right of withdrawal you must inform us of your decision by means of a clear statement (§ 13 FAGG) — for example by email or letter. You may use the model withdrawal form for this, but you are not obliged to. An informal message is equally sufficient.

Address the statement to

[COMPANY NAME]
[POSTAL ADDRESS]
hello@trongo.net · [PHONE NUMBER]

To meet the deadline it is enough that you send the statement before the period expires. Whether it arrives in time is not your risk.

Consequences of withdrawal

(1) Reimbursement. We will reimburse all payments received from you, including the costs of delivery — with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us. Reimbursement is made without undue delay and no later than fourteen days from the day on which we receive your statement of withdrawal (§ 14 FAGG).

(2) Means of payment. We use the same means of payment as you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for it.

(3) Withholding. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earlier.

(4) Return. You must send the goods back or hand them over to us without undue delay and in any event within fourteen days of your statement (§ 15 FAGG). The deadline is met if you send the goods before the fourteen days expire.

Return address

[RETURN ADDRESS]

Cost of returning

[RETURN SHIPPING COSTS]

You bear the cost of returning the goods only if we informed you of this before the order — otherwise we bear it (§ 15 para. 2 FAGG). The field above is therefore not a formality: if it stays empty, TRONGO pays the return postage.

(5) Diminished value. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning (§ 16 FAGG). Trying items on is expressly allowed — just as in a shop.

When there is no right of withdrawal

For goods, the right lapses in the cases listed in § 18 FAGG, for our range above all:

• Sealed goods for reasons of hygiene whose seal was removed after delivery (§ 18 para. 1 no. 5 FAGG) — typical in martial arts: mouthguards, groin guards, wraps. We will mark such items expressly before purchase.
• Goods made to your specification, such as items individually printed or embroidered with a name or club logo (§ 18 para. 1 no. 3 FAGG).

An exclusion only takes effect if it was communicated clearly before the order. A note that first appears on the invoice comes too late.

2. Digital content: Academy subscription

The same applies to the subscription at first: fourteen days of withdrawal, counted from conclusion of the contract. That is the normal case — and if nothing further happens it stays that way, even if you already use the content during that time.

The right of withdrawal lapses early only under three conditions, all three of which must be met (§ 18 para. 1 no. 11 FAGG):

1. You expressly request that provision begins before the period expires.
2. You acknowledge that you thereby lose your right of withdrawal.
3. We supply you with a confirmation on a durable medium to that effect.

Point 3 is the one most often overlooked. Without the confirmation — in practice the order confirmation email reproducing both statements verbatim — the exception does not apply, even if both boxes were ticked.

How consent is obtained

These are exactly the two statements the subscription flow asks for. Not in one combined checkbox together with the terms, but separately and not pre-ticked — otherwise it is not an express statement. This is what the step looks like:

This is not a screenshot but the actual component (scripts/widerruf.js). The future checkout only receives the access record if both boxes are ticked — without them the component returns null and access starts only after the fourteen days have passed. If you tick nothing here, nothing happens: there is no subscription yet, nothing is stored and nothing is sent.

What happens if you withdraw anyway

If you have not given the two statements and withdraw within the fourteen days, you get the full amount back. If you have given them, withdrawal is excluded. Cancellation to the end of the current billing period remains unaffected in any case — that is a different matter from withdrawal and is governed by § 12 of the terms.

3. Model withdrawal form

This form corresponds to the model in Annex I Part B to the FAGG. You do not have to use it — an informal, clear statement is just as valid.

Model withdrawal form

(Complete and return this form only if you wish to withdraw
from the contract.)

To [COMPANY NAME], [POSTAL ADDRESS],
hello@trongo.net:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*)
contract of sale of the following goods (*) / for the provision of
the following service (*)

  ...........................................................

Ordered on (*) / received on (*)    ........................

Name of consumer(s)                 ........................

Address of consumer(s)              ........................

  ...........................................................

Signature of consumer(s)
(only if this form is notified on paper)
                                    ........................

Date                                ........................

(*) Delete as appropriate.

Before the first sale this form must additionally be sent with the order confirmation on a durable medium (§ 7 para. 3 FAGG). A link to this page alone is not sufficient.

4. Self-service: withdraw contract

From 1 Oct 2026 The VerbRÄG 2026 introduces § 13a FAGG: anyone concluding contracts via an online interface must also allow withdrawal online at the press of a button — in addition to all existing routes, which continue to apply. The law prescribes the flow precisely:

1. A legible, highlighted button labelled “withdraw contract” or an equivalently unambiguous wording.
2. A confirmation page on which name, contract identification and an electronic contact for the confirmation of receipt can be entered or confirmed — including the option to withdraw from only part of the contract.
3. A button labelled “confirm withdrawal” or an equivalently unambiguous wording.
4. Without undue delay afterwards, a confirmation on a durable medium containing the content of the statement and the date and time of receipt.

The function must be continuously available throughout the entire fourteen days. Only contracts concluded exclusively through individual communication — by telephone or email, for instance — are exempt.

The confirmation page deliberately contains only the legally required information. No “pause instead?”, no discount offer, no question about your reasons — such intermediate steps make withdrawal harder than it may be and are open to challenge as unlawful obstacles. Our automated test checks this too.

5. Complaints

If something goes wrong, write to hello@trongo.net first. On out-of-court dispute resolution see § 26 of the terms. A reference to the EU Online Dispute Resolution platform is deliberately absent — it was discontinued in March 2025.

Last updated: 9 August 2026 · Draft v1. Structure per §§ 11–18 FAGG; section 4 per § 13a FAGG as amended by the VerbRÄG 2026 (applicable to contracts from 1 October 2026). Future changes will be logged here with a date.

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