Terms and Conditions

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How this document is organised

TRONGO comprises three offerings which are legally three different contracts. So that nobody has to guess what applies to them, this document is divided into four parts:

Part A — Platform

Applies to any use of trongo.net, including without an account and without payment. Active today.

Part B — Academy subscription

Applies only if you take out a paid subscription. Not active today — there is no subscription.

Part C — Fightwear shop

Applies only to orders for goods. Not active today — the shop is a preview without a checkout.

Part D — Common provisions

Liability, governing law, dispute resolution. Applies to all three.

Parts B and C are already set out here so that the terms do not have to be written at the same moment as the sales launch. Until they are switched on, they create no rights and no obligations.

§ 1 Scope, contracting party and incorporation

(1) These terms apply to all contracts between [COMPANY NAME] (“TRONGO”, “we”) and the users of the website trongo.net and the services offered through it. Provider identity, address and contact details are set out in the imprint.

(2) A consumer is a person who does not enter into the contract as part of their business (§ 1 KSchG, Austrian Consumer Protection Act). Where these terms distinguish between consumers and businesses, this is stated explicitly; mandatory consumer protection provisions prevail over these terms in any event.

(3) Incorporation. These terms become part of the contract by being available before you submit your contractual declaration and by being accepted. The version published on this page at the time of the order applies. User terms conflicting with these terms do not become part of the contract, even if we do not object to them separately.

(4) Unusual clauses. We try to explain every provision where it stands. Provisions that are so unusual in the circumstances that nobody would expect them do not become part of the contract (§ 864a ABGB, Austrian Civil Code).

(5) Changes to these terms. We will notify changes in text form at least [NOTICE PERIOD] in advance. For ongoing paid contracts a change only takes effect with your active consent; mere silence does not count as consent. If you do not consent, the contract continues on the previous terms until the end of the current billing period and then ends, unless we agree otherwise.

Paragraph 5 deliberately avoids a deemed-consent clause. A clause treating silence as consent is only permissible against consumers under narrow conditions (§ 6 para. 1 no. 2 KSchG) — doing without it is the safe route.

§ 2 Description of services and preview status

(1) TRONGO is an online learning platform for martial arts. It offers learning texts, quiz questions, flashcards, an XP and belt system, a dedicated UFC knowledge section and an AI-assisted coach.

(2) The platform is before its official launch. The Academy is currently usable free of charge and without an account. The Fightwear shop is a preview without a checkout, accounts are not yet implemented server-side, and the coach is available as a preview. We mark these areas as in preparation on the website.

(3) Free provision does not create a claim that any content will remain free permanently. Content that is already part of a paid subscription at the time of a change remains unaffected for the current billing period.

§ 3 User account

(1) A server-side user account does not currently exist. The sign-in dialog on the website is a preview without storage on our servers; see the privacy policy.

(2) Once real accounts are available, the following applies: keep your credentials secret and do not pass them on. An account is personal and may not be transferred, rented out or sold to others. If you suspect unauthorised access, please notify security@trongo.net immediately.

(3) Use requires a minimum age of [MINIMUM AGE] years. Younger persons may use the platform only with the consent of their legal guardians. For consent under data protection law, the age of 14 applies in Austria (§ 4 para. 4 DSG).

§ 4 XP, belts and achievements — non-transferable virtual content

(1) What they are. Experience points (XP), belt ranks, streaks and achievements are an indicator of learning progress within the platform. They arise solely from answering questions on trongo.net.

(2) What they are not. XP, belts and achievements are not a sporting belt rank, not an examination, not a certificate and not a qualification. They are not recognised by any association, governing body or club and confer nothing outside this platform. A “black belt” at TRONGO means you have mastered the questions of that learning area — not that you have mastered the technique.

(3) No monetary value, non-transferable. XP, belts and achievements have no monetary value, do not constitute a claim, and cannot be paid out, sold, exchanged, gifted, inherited, pooled or transferred to another account. They cannot be purchased; a subscription changes neither your XP nor your belt.

(4) Where they live. Progress is currently stored exclusively locally in your browser. It is therefore tied to your device and browser and is lost if you clear your browser data, use private mode or switch devices. We cannot restore locally lost progress. The Academy offers a file export for this purpose — the backup is in your hands.

(5) Changes to the system. We may develop the learning and assessment system further — add, correct or remove questions and recalibrate thresholds. This may change a displayed belt rank. We announce material changes on the website beforehand and do not make them arbitrarily. There is no claim to a belt level once displayed, because the level is recalculated at any time from the questions answered.

(6) No substitute for training. The belt system reflects knowledge, not ability. It replaces neither training nor examination at a club.

§ 5 Rules of use

When using TRONGO, the following must be refrained from:

• unlawful, insulting, discriminatory input or input glorifying violence, in particular in the coach;
• automated bulk requests, large-scale scraping, circumvention of rate limits or security mechanisms;
• attempts to make protected content or unreleased features accessible;
• measures that disrupt or unreasonably burden operations.

In the event of serious or repeated breaches we may suspend access temporarily or permanently. Before permanently blocking a paid access we will issue a warning and set a reasonable deadline, except in cases of serious breaches or imminent danger. We will refund pro rata any period already paid for but no longer usable, unless the suspension is your responsibility.

§ 6 Content and rights of use

(1) All texts, questions, graphics, databases and the source code of this website are protected by copyright or related rights. Photographs used are under free licences; author and licence are named in the image credits in the learning book.

(2) You receive a simple, non-transferable, non-sublicensable right to use the content for your own learning purposes — viewing on screen, printing for yourself, quoting excerpts. Without our consent the following are not permitted: systematic reproduction, redistribution, making publicly available, use in commercial teaching, and use as training data for machine learning.

(3) You retain your rights in content you enter yourself (such as coach queries). You grant us only the rights needed to answer your query technically.

§ 7 AI coach

(1) The coach generates answers by machine. Answers may be incomplete, out of date or wrong and are not suitable as a basis for action without your own verification.

(2) The coach replaces no training under qualified supervision and no medical, physiotherapeutic or nutritional advice. In case of pain, injury, blows to the head or health questions, seek medical advice. Following training suggestions is at your own risk.

(3) Please do not enter health data or other sensitive information into the coach. For the processing of your input — in particular its transmission to our AI provider — see the privacy policy.

(4) The coach may be rate-limited, temporarily switched off or changed. As long as it is free of charge, there is no claim to availability.

§ 8 Availability

We endeavour to keep the service running continuously but do not owe any particular level of availability. Maintenance, faults at upstream providers and force majeure may cause interruptions. We announce planned longer maintenance windows where possible. For paid services, § 15 applies in addition.

§ 9 Subject matter of the subscription

(1) The subscription is a continuing obligation for the supply of digital services. It covers: [SUBSCRIPTION SCOPE].

(2) Which content remains free and which belongs to the subscription is stated on the order page before the contract is concluded. The subscription changes neither XP nor belts (§ 4 para. 3).

§ 10 Price and billing period

Price per month

[MONTHLY PRICE] incl. VAT

Price per year

[ANNUAL PRICE] incl. VAT

Billing period

[BILLING PERIOD]

Due date

in advance at the start of each billing period

(1) All prices are total prices including value added tax. No further costs are incurred; you bear the cost of your own internet connection.

(2) Immediately before you place the order we display, in a prominent manner, the main characteristics of the service, the total costs per billing period, the contract term and the cancellation conditions (§ 8 para. 1 in conjunction with § 4 para. 1 no. 5 FAGG, Austrian Distance and Off-Premises Contracts Act). A reference to a general pricing page is not sufficient.

§ 11 Conclusion of the subscription contract

(1) The presentation of the subscription on the website is not yet an offer but an invitation to submit an offer.

(2) You submit your offer by pressing the button subscribe with an obligation to pay in the order summary. This button is labelled exclusively in this way or with an equivalently unambiguous wording (§ 8 para. 2 FAGG). Before clicking, you can review and correct your entries (§ 9 ECG).

(3) The contract is concluded once we declare acceptance or activate access. You then receive confirmation of the conclusion of the contract together with these terms on a durable medium (§ 10 FAGG), as a rule by email.

If the label under paragraph 2 is missing, the consumer is not bound by the contract (§ 8 para. 3 FAGG) — the service would have been supplied without any fee being owed.

§ 12 Term, renewal and cancellation

Minimum term

[MINIMUM TERM]

Renewal

[RENEWAL PERIOD] unless cancelled

Cancellation period

[CANCELLATION PERIOD] to the end of the billing period

(1) We notify you by email in advance of an upcoming automatic renewal, stating the date, the price and how to cancel.

(2) Cancellation is possible at least as easily as taking out the subscription — online, without giving reasons, without a phone call. An informal email to hello@trongo.net is also sufficient.

(3) The right of both parties to terminate for good cause remains unaffected.

(4) After the contract ends, free content remains accessible. Your locally stored learning progress stays on your device and is not deleted by the end of the contract.

§ 13 Payment and default

(1) Available payment methods: [PAYMENT METHODS]. Payment is processed via [PAYMENT SERVICE PROVIDER], whose terms and privacy notices apply in addition.

(2) If a debit fails for a reason attributable to you, we may suspend access until payment after an unsuccessful reminder with a reasonable grace period. Against consumers we claim default interest and reminder fees only within the statutory limits (§ 1333 ABGB); reminder fees must be proportionate to the claim.

§ 14 Price changes

We announce price changes for ongoing subscriptions by email at least [NOTICE PERIOD] in advance. They apply from the following billing period at the earliest. You may cancel with effect from the date of the change; we point this out expressly in the announcement. Periods already paid for remain at the old price.

§ 15 Warranty for digital services

(1) We owe the agreed service free of defects for the entire contract term. The Austrian Consumer Warranty Act (VGG) and, additionally, the Civil Code (ABGB) apply.

(2) If the service is defective, you are entitled to have the contractual state restored and, if that fails, to a price reduction or termination of the contract under the statutory conditions. Please report defects to hello@trongo.net — this is not a precondition for your rights, but it helps us resolve them quickly.

§ 16 Right of withdrawal

As a consumer you generally have a 14-day right of withdrawal under the FAGG for contracts concluded online. The full withdrawal instructions including the model withdrawal form and the rules on starting performance early for digital content are available as a separate document and are linked before the order: Right of Withdrawal.

The withdrawal instructions are deliberately not part of this document — their wording is prescribed by law. No paid offering may launch without them. They also contain the consent step under § 18 para. 1 no. 11 FAGG, without which the right of withdrawal survives the full fourteen days even though access has been granted.

§ 17 Range of goods

(1) Product presentations are an invitation to submit an offer, not a binding offer. Images and mock-ups may differ from the final product; colour deviations due to screen rendering are possible.

(2) We sell to end consumers in customary household quantities. In the case of obvious pricing errors we are not obliged to deliver and will point this out without delay.

§ 18 Conclusion of the purchase contract

(1) You place items in the cart, enter delivery and payment details and reach an order summary. Until you submit, you can review and correct all entries (§ 9 para. 1 ECG).

(2) You place the order by pressing the button order with an obligation to pay. This button is labelled exclusively in this way or with an equivalently unambiguous wording (§ 8 para. 2 FAGG). Buttons that merely take you to the next step — such as “to checkout” or “continue” — do not trigger any payment obligation.

(3) We confirm receipt of the order without delay (§ 10 para. 2 ECG). This acknowledgement of receipt is not yet an acceptance. The purchase contract is concluded with our order confirmation or with the handover of the goods to the shipping company.

(4) You receive the contract text together with these terms on a durable medium with the confirmation (§ 10 FAGG).

§ 19 Prices and shipping costs

(1) All prices are total prices including value added tax. Shipping costs are added and are quoted before the order is placed — not only after submission.

Shipping costs

[SHIPPING COSTS]

Delivery area

[DELIVERY AREA]

(2) For deliveries outside the EU, customs duties and import charges may apply, which you bear. If we deliver outside the EU, we point this out before the order.

§ 20 Payment

The payment methods and the payment service provider under § 13 para. 1 apply. Payment is due on conclusion of the contract unless stated otherwise.

§ 21 Delivery and passing of risk

(1) The delivery time is [DELIVERY TIME] from conclusion of the contract, unless stated otherwise for the item.

(2) If delivery is not possible, we will inform you without delay and refund any payments already made in full.

(3) When shipping to consumers, the risk of accidental loss passes only on handover to you (§ 7b KSchG), not already on handover to the shipping company. Please report transport damage to hello@trongo.net; this is not required for your rights but makes it easier for us to settle matters with the carrier.

§ 22 Warranty for goods

(1) The statutory warranty under the VGG and the ABGB applies. For consumers the warranty period for movable goods is two years from handover. If a defect appears within the first year, it is presumed to have existed already at handover.

(2) You are entitled to repair or replacement and, if neither succeeds or is reasonable, to a price reduction or rescission. We bear the costs of the warranty.

(3) Normal wear and tear and damage caused by improper handling or care contrary to the care instructions are not defects. Martial arts clothing is a wear item; this does not limit your statutory rights.

(4) Warranty returns go to: [RETURN ADDRESS].

§ 23 Right of withdrawal in the shop

The 14-day right of withdrawal under the FAGG also applies to orders for goods. Instructions and the model withdrawal form are provided separately and linked before the order (see § 16).

§ 24 Liability

(1) We are liable without limitation for intent and gross negligence and for damage arising from injury to life, body or health.

(2) For slight negligence we are liable only for breach of an obligation whose fulfilment makes the contract possible in the first place and on which you were entitled to rely, and limited in amount to the damage typically foreseeable for such contracts. Any further liability for slight negligence is excluded.

(3) Liability under the Product Liability Act remains unaffected.

(4) We are not liable for the loss of locally stored learning progress where it results from clearing browser data, changing devices or browser settings (§ 4 para. 4).

(5) Use of training content is at your own risk. For injuries incurred while practising techniques on your own, we are liable within the scope of paragraphs 1 to 3.

§ 25 Data protection

Which data we process and for what purpose is set out in the privacy policy. For storage on your device see the cookie policy, and for deleting your data the data deletion page.

§ 26 Dispute resolution

(1) If there is a problem, please contact hello@trongo.net directly first. That is usually the fastest route.

(2) On participation in dispute resolution proceedings before a consumer arbitration body: [ARBITRATION BODY OR DELETE PARAGRAPH]

A reference to the EU Online Dispute Resolution platform is deliberately absent here: the platform was discontinued in March 2025. Once an arbitration body has been named, its name and website belong here under § 19 AStG — otherwise the paragraph stays out.

§ 27 Governing law and place of jurisdiction

(1) Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in another EU state, the mandatory consumer protection provisions of that state remain unaffected (Art. 6 Rome I Regulation).

(2) For actions against consumers who have their domicile, habitual residence or place of employment in Austria, the court of that place has exclusive jurisdiction (§ 14 KSchG). No divergent place of jurisdiction is agreed with consumers.

(3) Vis-à-vis businesses, the place of jurisdiction is [JURISDICTION FOR BUSINESSES].

§ 28 Final provisions

(1) Should any provision be invalid, the remainder of the contract stays in force. The statutory rule replaces the invalid provision; vis-à-vis consumers there is no reduction to the permissible extent to their detriment.

(2) Businesses may set off against our claims only with undisputed or legally established counterclaims; this restriction does not apply to consumers.

(3) Authoritative language version. The German version is legally binding. This English translation at /en/nutzungsbedingungen serves comprehension; in case of discrepancies the German text prevails.

Last updated: 9 August 2026 · Draft v2 (recast as terms and conditions with Part A platform, Part B subscription, Part C shop, Part D common provisions). No reference to the EU Online Dispute Resolution platform is included — it was discontinued in March 2025. Future changes will be logged here with a date.

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